To confirm if it’s a bug or if it’s just a theme/plugin conflict, we would like you to perform a quick conflict check on your website using the instructions below.
You can follow these instructions on your live website as well. We highly recommend using the Health Check plugin as it allows you to run a conflict check as it does not affect normal visitors accessing your site.
Installing the Health Check Plugin
- Log into your WordPress Administrator, and navigate to the dashboard
- Navigate to ‘Plugins’, and go to ‘add new’.
- Type ‘Health Check & Troubleshooting’ in the search bar, as shown below.
- In the plugin box, after that it will give you a page of search results. The Health Check & Troubleshooting plugin should be visible now. Click the ‘Install Now’ button then Activate the plugin.
- Click on ‘Tools’ then ‘Site Health’. On the left-hand side, you will see a menu. In that menu, click on ‘Tools ’. The ‘Tools’ menu will expand providing you additional options. Click on ‘Site Health’.
- Then navigate to the ‘Troubleshooting’ tab: You can click ‘Enter Troubleshooting Mode’.
Troubleshooting mode automatically disables all plugins and switches to a default theme. Troubleshooting mode does not affect normal visitors to your site.
Verifying a Theme or Plugin Conflict
To diagnose the root-cause of your problem, you would need to enable Astoundify recommended plugins and keep them enabled at all times.
Then, enable your Astoundify theme and any other plugin one by one until an issue is found. The last plugin (or theme) that causes the issue will probably be the cause of the conflict.
If the issue occurs when one of our themes or plugins are active, the issue is caused by our plugin/theme. Please hover over ‘Troubleshooting Mode’, click ‘Disable troubleshooting mode’ and then you can raise the issue in our support page.
If this is not the case then, click on ‘Plugins’ then ‘Installed Plugins’.
Then click ‘Enable while troubleshooting’ on the first disabled plugin.
Note: If the issue is related to one of our plugins/add-on or a specific plugin, please enable this plugin before other plugins.
Reproduce the issue you were experiencing.
The next thing to check is for the minimum plugin environment required to reproduce the issue. To check, this requires some patience and time. Activate plugins one at a time while testing for the issue. This step will be repeated many times as you layer on one part of your site until you find the minimum setup required.
Once you find that a certain third-party plugin is causing the issue, then we recommend you to contact the plugin developer to have the issue resolved.
Next to check for theme conflict, on the top bar, navigate to the ‘Troubleshooting Mode’, hover over it, and select Themes > Twenty Twenty. After that, try to reproduce the issue.
(a) If you have seen the issue, then our theme is not having the issue and could be possibly one of the plugins.
(b) If you have not seen the issue, then the theme is causing issues and you might want to contact us for support due to this.